Before payment
Junio will confirm the chosen course, learner, cohort schedule, included live sessions, total price, and payment method. Please do not transfer money to an unverified number, account, or QR code. Contact support if any detail is unclear.
Cooling-off requests
A parent may request cancellation within 7 calendar days after payment if the cohort has not started and the learner has not accessed substantial paid course content. Approved refunds are returned using an agreed method, less any non-refundable third-party transaction fee that was disclosed before payment.
After a cohort starts
After the cohort begins or substantial paid content is accessed, refund requests are reviewed based on unused course delivery, the reason for cancellation, and any consumer rights that apply. Junio may offer a cohort transfer, account credit, partial refund, or another reasonable remedy. A change of mind alone does not guarantee a full refund after delivery has begun.
Changes made by Junio
If Junio cancels a cohort and cannot offer a reasonable replacement accepted by the parent, the family may choose a refund for the undelivered portion. If a live session is rescheduled, Junio will provide the new time or an appropriate alternative such as another session or learning support.
Missed sessions and technical issues
A learner's missed session normally does not create an automatic refund. Contact support as early as possible so we can identify a suitable catch-up option. For a material platform problem controlled by Junio that prevents course access, we will first try to restore access or provide an equivalent alternative and then consider a proportionate remedy.
How to request a cancellation or refund
- Contact Junio support from the parent account or the verified parent contact used for registration.
- Include the learner's first name, course or cohort, payment date, and reason for the request. Do not send a password or full payment credential.
- Junio will confirm receipt and may request proof of payment or account ownership before processing the request.
- Approved refund timing depends on the original payment method and banking provider; the expected timing will be confirmed with the parent.